Production Specialist Job at KMM Technologies, Inc., Reston, VA

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  • KMM Technologies, Inc.
  • Reston, VA

Job Description

Onsite in Reston, VA – 2 rounds of F2F interviews

Main is 9am-5pm, but on-demand basis there’s shift work

  1. 70% work is related to Incident Management (first line of response)
  2. 30% Technical Functions – primarily AWS, Networks/firewalls, Unix/Linux and Observability
  3. Monitoring experience with tools like OpenTelemetry, Extrahop, SolarWinds, and Catchpoint
  4. Technology Understanding is extremely important
  5. AWS and ITIL Certificates required
  6. Excellent Soft Skills/Communication Skills
  7. Manage calls from start to end - root cause analysis, resolution and closing tickets
  8. Proactive listening and articulation of issues and resolutions and generating reports
  9. Intent is to hire someone in Reston, VA. Onsite five days a week.
  10. If no candidate is found for Reston location and if a very strong candidate is found in Plano, TX, that’s a possibility.
  11. Main ticketing system is ServiceNow. Can live with JIRA.

Job Tags

Shift work,

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