Job Description

About the Job

The Company

Purtill Plumbing is a family owned and operated business, offering high-quality services and workmanship at affordable prices. Founder, Mike Purtill Sr., is a Master Plumber who has proudly served Western New York for over 45 years.

The Role

We are looking for an individual to join our team as a full-time Plumbing Office Manager. This position will assist the business owner in accomplishing strategic goals and objectives through the delivery of exceptional administrative support, customer service, and marketing. 

Responsibilities

• Provide superior administrative support to the business owner, management, and staff as directed
• Answer inbound customer calls in a fast-paced environment
• Empathize with customers, especially when urgent plumbing problems occur
• Provide excellent customer service through clear communication, documentation of their concerns, questions, and / or problems
• Maintain positive relationships with clients to encourage repeat business and referrals
• Promptly report service and/or install issues to the business owner and management
• Showcase professionalism in greeting, responding to routine questions, and providing general information to business owner, management, customer callers, and staff
• Generate invoices for completed plumbing services and ensure accurate billing of materials and labor
• Monitor expenses, revenue, and profitability of plumbing services
• Promptly report service and/or install issues to the business owner and management
• Manage billing, invoicing, and accounts receivable processes, ensuring timely, accurate payments 
• Process payments from customers and follow up on overdue accounts as necessary
• Coordinate scheduling of plumbing technicians for service calls, installations, and repairs
• Dispatch technicians to job sites in a timely and efficient manner.
• Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
• Prepare and maintain spreadsheets and documents
• Prepare outgoing mail and distribute incoming mail
• Create and receive purchase orders and invoices for supplies as approved by the business owner and management
• Perform other duties as assigned by the business owner and management. This may include marketing support, including Social Media Management

What We're Looking For

The selected candidate will have a dynamic, cheerful, and enthusiastic demeanor. This person must have a polished phone presence with a customer-first mindset. Must possess above average computer skills with solid typing ability, attention to detail, a positive attitude, and the ability to multitask. The right candidate will display a high level of professionalism and enhance the company operations and culture.

Preferred Qualifications

• Minimum high school diploma required and 3+ years of administrative support experience with increasing responsibility preferred
• Excellent interpersonal skills and establish effective relationships at all levels of the business as well as externally to the public
• Responds to constructive feedback and coaching in a positive and professional manner and takes appropriate actions to address all noted areas for improvement 
• Proactive and capable of working as a member of a team, as well as independently
• Active listening skills with a strong attention to detail
• Maintain confidentiality of business activities, plans and concerns
• Consistently handle customer contacts and job tracking in full conformance with defined process requirements, quality standards, and business rules
• Ability to learn and develop proficiencies with new system programs, software, and hardware used by the company
• Ability to efficiently manage multiple priorities and time sensitive deadlines
• Proficient in telephone and computer systems which includes accurate and efficient keyboarding (data entry and typing skills)
• Advanced computer skills in MS Office (Outlook, Word, Excel) and expert knowledge of grammar, punctuation and editing
• Advanced computer skills in Quickbooks, as well as basic accounting functions
• Exceptional ability to understand the needs of the customer
• Understand all products and services offered
• Comfortable working in an office located in a warehouse
• Plumbing or contracting industry experience is a plus, but not required

What We Offer

• Opportunity to make a positive and meaningful contribution to a family owned and operated business
• Full Time, Onsite
• Monday - Friday, 8:00am - 4:00pm
• Hourly Pay starting at $25 per hour, depending on experience
• Paid time off
• Health Benefits

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