Job Description

Job Description

Job Description

Job Title: MAC Technician or Mac Administrator

Location: Austin, TX (First priority) or Indianapolis, IN (2nd Priority)

Long term contract position

Mode of Interview: MS Teams Video call.

Work: Onsite Only

 

Interview availability time slots from the candidate

 

Mac Technician – Roles & Responsibilities

1. Technical Support & Troubleshooting

• Diagnose and resolve issues related to macOS, Apple hardware (MacBook, iMac, Mac Mini), and software applications.

• Provide Level 1 and Level 2 support for end-users.

• Handle kernel panics, boot issues, and system crashes.

2. Hardware Repair & Maintenance

• Perform hardware diagnostics and repairs (e.g., screen, battery, keyboard, SSD, RAM).

• Replace faulty hardware components.

• Work with Apple-authorized tools and parts.

3. Software Installation & Configuration

• Install, configure, and update macOS and third-party software.

• Set up user accounts, permissions, and security settings.

• Troubleshoot app compatibility and performance issues.

4. System Imaging & Deployment

• Use tools like Apple Configurator, JAMF, or Munki for mass deployment.

• Set up and manage Mac devices in enterprise environments.

• Create and maintain system backups and recovery images.

5. Network & Peripheral Support

• Set up and troubleshoot Wi-Fi, Ethernet, printers, and external devices.

• Configure network settings and VPN on macOS systems.

6. Security & Compliance

• Apply system updates, security patches, and firmware upgrades.

• Ensure compliance with organizational IT policies (encryption, password policy, etc.).

• Use tools like FileVault, Gatekeeper, and MDM (Mobile Device Management).

7. Documentation & Reporting

• Maintain service logs and repair records.

• Document solutions, workflows, and technical procedures.

• Report recurring issues or hardware failures to IT leadership.

8. Customer Service & Training

• Educate users on macOS features, shortcuts, and best practices.

• Provide excellent customer service in person or remotely.

• Act as a liaison between users and higher-level technical teams when needed.

Education:

Bachelor's degree in information Technology or related field or equivalent experience required.

Company Description

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.

We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates

Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles

Company Description

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.\r\n\r\nWe serve Government agencies, Fortune 500 and leading mid-market companies across every Industry\r\nOur candidate network includes thousands in our database and targeted networks including top social sites\r\nWe gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates\r\n\r\nOur cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent\r\nWe can provide experienced IT Professionals for your IT Projects covering most Technologies and roles

Job Tags

Full time, Contract work, Local area, Remote job,

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