Job Description

Job Description

Job Description

Life Insurance Case Manager – Topeka, KS

The Insurance Marketing (IMO) Industry is exploding right now especially with year-end numbers, and our business needs are growing exponentially.

Insurance Agency Marketing Services (IAMS) has an immediate opening in the areas of sales and support at our Topeka, Kansas location. This is an in office position, Monday-Friday, 8:30am to 5:30pm. If you have life insurance experience, apply now!

It’s a great time to explore what IAMS has to offer and take advantage of this market! To learn more about IAMS, visit our website –

Responsibilities:

• Provide full service end-to-end support until the policy is processed, in-force and closed; assist agents/producers in their day-to-day activities; make sure they have forms, and information needed to complete sales and work with various companies to ensure the issue process is moving along and communicating between the two.
• Process new life business applications from submission to commission until the policy is processed, in-force and closed; review life applications and corresponding paperwork for accuracy and completeness, document outstanding requirements, enter the application in the HQ/CRM and follow up with carriers until the business is issued.
• Proactive, daily follow-up calls with carriers on pending life insurance applications to ensure the application is being processed timely, accurately, noting HQ/CRM with current status information and promptly communicate status details with the agent/producer.
• Be the primary point of contact for status updates as well as resolving any issues with a pending application.
• Order paramed exams and medical records as requested by the insurance carriers.
• As a designated resource for the insurance agents/producers, administration, back-office support, and ensure they have correct and up-to-date application paperwork required to submit Life business.
• Manage agent/producer and carrier caseload with a sense of urgency, dedication to accuracy and responsiveness, while identifying high priority situations and acting accordingly.
• Work with various carriers to insure that the issue process is proceeding adequately and communicating between the two.
• Maintain data files and documents, answer phone and email inquiries, composes reports, presentations and materials.
• Build/Maintain strong and effective relationships with our agents/producers, underwriters and carriers.
• Answer any paid commission questions/concerns for the agent/producer.
• Our agents/producers are nation-wide, so all communication, correspondence and client relationships are phone based and in the office.
• Perform other duties as assigned.
• This is a full-time, in-office position.

Qualifications and Job Requirements:

• High school diploma/GED
• Must have case management experience supporting/maintaining a caseload.
• IMO experience definitely preferred
• Must have professional phone etiquette, highly motivated/driven & outgoing.
• Ability to work with a close-knit team and with little supervision.
• Demonstrated analytical, problem-solving and decision-making skills.
• Strong interpersonal, verbal and communication skills.
• Ability to interact with internal and external individuals at all levels including Management.
• Basic proficiency with Microsoft Office Suite to include Outlook, Word and Excel, administration, data entry, keyboarding skills.
• Ability to multitask and to prioritize workload under tight deadlines in a fast-paced environment with a “follow-up until resolved” mindset.
• Must escalate appropriate issues in a timely fashion.
• Must be detailed oriented with accuracy.
• Punctuality & attendance is critical to this position as your department / team members and customers depend on you.
• This is an in office position, Monday-Friday, 8:30am to 5:30pm.
• Must be able to pass a background check.

Compensation & Benefits:

• Competitive base salary based on experience and skills.
• Company year-end bonus if Company goals are achieved.
• Health, dental, vision insurance with HSA
• 401K with employer match up to 4%
• 7 paid holidays
• PTO

About IAMS:

Insurance Agency Marketing Services (IAMS) is a well-established and stable, independently owned Insurance Marketing Organization (IMO). We have been in business since 1986 and growing strong!

We specialize in life and annuity insurance and support independent agents/producers throughout the country. We have long-term, solid relationships with several nationwide industry leading carriers and are very proud to have been one of the few selected IMO’s in the country to contract with certain carriers to represent their products and services. IAMS has a proven track record with providing the highest level of customer service to our clients because we are smaller and more specialized IMO, we are able to provide immediate response and personal service to our clients.

IAMS has long-term employees who know the industry inside and out. We continue to grow with the same philosophy of hiring the best and brightest to deliver this level of customer service. Our employees drive our success. Working at IAMS, you will be integrated into a close-knit family of teamwork and support, in an environment that provides stability, growth and success with the freedom and ability to control your career path. This is our commitment to you. It’s truly a great place to work! If this sounds like something you want to be a part of, we want to talk with you!

Apply now at

IAMS is an Equal Opportunity Employer, M/F/D/V. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

About IAMS:
Insurance Agency Marketing Services (IAMS) is a well-established & stable independently owned Insurance Marketing Organization that has been around for 39 years and growing strong. We specialize in life and annuity insurance and support independent agents/producers throughout the country. We have long-term, solid relationships with several nationwide industry leading carriers and are very proud to have been one of the few selected IMO's in the country to contract with certain carriers to represent their products and services. IAMS has a proven track record with providing the highest level of customer service to our clients because we are a smaller & more specialized IMO, we are able to provide immediate response and personal service to our clients. IAMS has long-term employees who know the industry inside & out and we continue to grow with the same philosophy of hiring the best and brightest to deliver this level of customer service. Our employees drive our success. Working at IAMS, you will be integrated into a close-knit family of teamwork and support, in an environment that provides stability, growth and success with the freedom and ability to control your career path. This is our commitment to you. It’s truly a great place to work! If this sounds like something you might be interested in, we want to talk with you!

Company Description

About IAMS:\r\nInsurance Agency Marketing Services (IAMS) is a well-established & stable independently owned Insurance Marketing Organization that has been around for 39 years and growing strong. We specialize in life and annuity insurance and support independent agents/producers throughout the country. We have long-term, solid relationships with several nationwide industry leading carriers and are very proud to have been one of the few selected IMO's in the country to contract with certain carriers to represent their products and services. IAMS has a proven track record with providing the highest level of customer service to our clients because we are a smaller & more specialized IMO, we are able to provide immediate response and personal service to our clients. IAMS has long-term employees who know the industry inside & out and we continue to grow with the same philosophy of hiring the best and brightest to deliver this level of customer service. Our employees drive our success. Working at IAMS, you will be integrated into a close-knit family of teamwork and support, in an environment that provides stability, growth and success with the freedom and ability to control your career path. This is our commitment to you. It’s truly a great place to work! If this sounds like something you might be interested in, we want to talk with you!

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