Job Description

Wheels Up Member Service Representative

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines, we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn't stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Role Overview: What You'll Be Doing

Wheels Up is looking for a world-class member service representative at our member operations center in Chamblee, GA and join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings.

This position is responsible for direct interaction with members to facilitate and manage the completion of each member's trip. This position is responsible for building relationships with members to anticipate their needs and manage accounts to ensure a seamless execution of service and trip. This individual needs to be solution based when issues arise to provide accurate and effective communication.

Responsibilities

Your Key Responsibilities (Essential Functions)

• Monitor daily flight activity of members to ensure complete accuracy.
• Facilitate smooth transition of flight briefings between all shift changes.
• Listen and engage with members in communication to build relationships and handle logistics of each reservation (land, air, catering, special requests)
• Account Management of Member Trip Profile
• Implement and Communicate plans to member to solve delays.

Qualifications

What You Bring to the Table: Education & Certification Requirements

• Ability to commute to Chamblee, GA daily.
• 2 5 years of experience in customer service role
• Must have strong written and verbal communication skills.
• Must be able to work both independently and in a team environment.

The Extras We Value (Preferred Requirements)

• BA/BS Aviation Management Preferred
• Detail oriented with the ability to adapt to fast paced changing environment.
• Prior aviation experience in guest relations, airport operations, and/or scheduling dispatch is a plus

Wheels Up Story

What We Offer: Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications. The salary for this role is $61,000 to $77,000, depending on a variety of factors. We don't typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you may be eligible for a discretionary annual incentive program, which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life, including:

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being

Everyone is welcome here

Each of us is unique, and that's what makes us amazing. We believe there's power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.

Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

Because when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.

Need Accommodations?

If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at hr@wheelsup.com. Simply include "Accommodation Request" in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!

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