Job Description:
Provides human resources consultation and case resolution for HR Shared Service Center cases. Serves as the main point of contact when employees and managers contact the HRSC, resolving a multitude of inquiries and routing specialty requests to Tier II Specialists, HRBP/HRG, or COE. Advises employees and managers with questions regarding Human Resources policies, processes and in navigating through tools such as Workday and/or other HR System in HR related processes Supports managers on general and/or specific inquiries about Workday and coaches them on detailed steps to a transaction or specific actions that are required to fulfill a transaction. Provides data entry support when employees are unable to complete activities through the self-service portal. Fulfills employment verification and document management requests. Responsible for high customer service levels and inquiries, and overall tickets through Workday Help.
Responsibilities:
Preferred Qualifications:
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