Human Resources Representative Job at HireTalent - Staffing & Recruiting Firm, Milwaukee, WI

aXFEckU2L001U2tmVmU5MkdVejRVOVo5QkE9PQ==
  • HireTalent - Staffing & Recruiting Firm
  • Milwaukee, WI

Job Description

Job Description:

Provides human resources consultation and case resolution for HR Shared Service Center cases. Serves as the main point of contact when employees and managers contact the HRSC, resolving a multitude of inquiries and routing specialty requests to Tier II Specialists, HRBP/HRG, or COE. Advises employees and managers with questions regarding Human Resources policies, processes and in navigating through tools such as Workday and/or other HR System in HR related processes Supports managers on general and/or specific inquiries about Workday and coaches them on detailed steps to a transaction or specific actions that are required to fulfill a transaction. Provides data entry support when employees are unable to complete activities through the self-service portal. Fulfills employment verification and document management requests. Responsible for high customer service levels and inquiries, and overall tickets through Workday Help.

Responsibilities:

  • Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
  • Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer, and any appropriate actions.
  • Collaborates with appropriate HRSC leadership/staff, COE, HRBP, or third parties to resolve complex inquiries or transactions.
  • Accurately enters data into appropriate systems and tools.
  • Uses Workday Help tool to accurately capture, track, and follow up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
  • Participates in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership.
  • Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and promptly.
  • Identify opportunities to extend best practices to the rest of the HRSC team.
  • Educate employees and managers on HR resources available to them and encourage the use of self-service tools
  • Maintain employee documentation (personnel file creation, retention, and deletion) .

Preferred Qualifications:

  • Experience handling highly confidential and sensitive information.
  • Interacts daily with peers and customers and builds stable working relationships internally
  • Experience with HRIS systems.
  • Proficient Microsoft Office suite.
  • Analytical ability
  • Workday Human Capital Management experience
  • Ability to work with complex processes and systems
  • Adapting to ambiguous situations
  • Ability to work with customers under stress or with complex situations

Job Tags

Local area,

Similar Jobs

Talula's Garden

Barista/Gourmet Market Staff Job at Talula's Garden

 ...Restaurants,Talula's Daily is equal parts all-day cafe and local market. Open every day from 8AM - 6PM, the market/cafe is serving as...  ...p repare coffee, espresso, and tea drinks; accurately input food and beverage orders; process payments through ALOHA POS system... 

InterSolutions

Apartment Maintenance Handyman Job at InterSolutions

 ...common areas clean and free of debris Deliver exceptional customer service to residents Perform electrical, plumbing, appliance, and carpentry repairs, including: Repairing electrical circuits, switches, and breakers Servicing and installing light fixtures and... 

Aerotek

TIG Pipe Welder Job at Aerotek

 ...Job Title: Pipe Welder Job Description We are seeking a skilled welder with strong fabrication abilities. This role involves TIG welding, specifically working with heat-resistant stainless steel types 304, 310, and 330. You will be building the body of units using... 

Amazon Web Services, Inc.

Trust & Safety Specialist I, AWS Trust and Safety Job at Amazon Web Services, Inc.

 ...strong technical skills while providing complex AWS account support to our customers and other AWS teams. The team works to create trust and maintain customer loyalty by going above and beyond the customers expectations to ensure Amazon Web Services remains the most customer... 

GEI Consultants

Civil/Hydrologic and Hydraulic Engineer Job at GEI Consultants

 ...IV (Hydraulics) will work with an interdisciplinary team that includes civil, structural, and geotechnical engineers to complete hydrologic and hydraulic engineering tasks and develop appropriate designs for water supply, flood control, pumped storage, and hydroelectric...