Job Description

Description

We are currently seeking Full Time and Part Time Live Chat Representatives to join Mosi's HR department in Tampa. As a Live Chat Representative, you will play a crucial role in providing excellent customer service and support through online chat. This position is vital to our company as you will be the first point of contact for many customers, ensuring their inquiries are addressed promptly and professionally. You will work on a variety of projects aimed at enhancing customer satisfaction and loyalty, while also contributing to the overall success of Mosi.

As a Live Chat Representative at Mosi, you will engage with customers in real-time, addressing their questions, concerns, and feedback. Your ability to communicate effectively and efficiently will be key in maintaining positive customer relationships. You will be involved in projects focused on improving customer service processes, optimizing response times, and increasing customer engagement. This role requires strong multitasking skills, attention to detail, and a customer-centric approach to problem-solving.

Responsibilities:

• Respond to customer inquiries and provide accurate information via live chat
• Assist customers with product selection, orders, billing inquiries, and technical issues
• Resolve customer complaints in a professional and efficient manner
• Escalate complex issues to the appropriate department for resolution
• Identify and report common customer inquiries to improve overall service
• Maintain a high level of professionalism and customer service at all times
• Collaborate with team members to ensure consistent service delivery
• Adhere to company policies and procedures regarding customer interactions

Requirements:

• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Customer service experience is a plus
• Proficiency in typing and using chat software
• Ability to work well independently and as part of a team
• Basic knowledge of HR processes and procedures
• Flexibility to work Full Time or Part Time hours

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