Job Description

**POSITION IS ON-SITE IN REDWOOD CITY, CA** **BONUS OPPORTUNITES** Job Summary: As our Electronic Monitoring Agent, your mission is to ensure the accurate, timely, and ethical monitoring of individuals, fostering program compliance and contributing to the overall success of SCRAM of California's electronic monitoring initiatives. Duties/Responsibilities: + Conducting intakes, including screenings and assessments + Managing all new referrals, including scheduling and managing all enrollments and installations + Install, remove, and conduct routine maintenance and cleaning of our equipment. + Manage daily alerts. + Conduct other related services such as home detention monitoring and drug testing. + Continuous monitoring and surveillance. + Timely and accurate reporting. + Communication and collaboration with team. + Technical troubleshooting and maintenance. + Feedback and improvement contributions. + Travel under 15% is required Skills/Abilities: + Technical Proficiency in electronic monitoring systems and GPS technology. + Attention to Detail and Analytical Skills for accurate data interpretation. + Strong Communication Skills for effective collaboration. + Reliability and Integrity in handling sensitive information. + Empathy and Cultural Sensitivity in interactions. + Patience and Resilience in handling challenging situations. Education and Experience: + Bachelor's degree preferred + Knowledge of Criminal Justice preferred + Bilingual- Spanish verbal and written communication preferred + Customer Service Physical Requirements (With or without reasonable accommodation): + Sitting: Over 70% + Standing: 41% to 70% + Walking: 41% to 70% + Kneel: 41% to 70% + Lift/Carry: Under 15 % and 5-25 lbs + Fine Motor Movements: 41% to 70% *** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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