Job Title: DSS- TDAG (Transient Device Admin Group)
Location: Onsite(Local to Irving TX ) Candidates needs to be local
Mode : Contract (Day 1 Onsite)
Key Responsibilities to include but are not limited to:
Deliver world-class IT support to onsite and remote end users
Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2021; Outlook, Excel, Word, PowerPoint, iOS & Android operating systems, Internet/Intranet, VPN, Multiple Security Applications, SCCM, Workspace One, Scripting, Active Directory, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed.
Provide smart hands support for network and voice services
Provide recommendations regarding new technologies to better support all executives, and users
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming requests in a timely manner including occasional after-hours support per SLA requirements.
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Manage secured cyber asset inventory.
Maintain and adhere to compliance policies
Create / update documentation, reports and SOPs for compliance
Job Requirements:
Bachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role)
7+ years' experience in desktop hardware, operating systems, smartphones, and printers.
7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.
Basic/Advance knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus
Hands-on troubleshooting experience with the ability to perform under intense scrutiny
Working technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills with a focus on executive level support
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Ability to research and test new technologies and solutions
Time management and organizational skills
Preferred Skills:
A+, Network+, Security+, or other similar Microsoft certifications
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