Our client is a leading provider of sustainable energy solutions, specializing in renewable energy sources such as wind, solar, and battery storage. With a commitment to innovation and environmental responsibility, they aim to power a brighter, more sustainable future for communities and businesses around the world. Offering a diverse portfolio of energy products and services, they strive to meet the evolving needs of their customers while reducing carbon emissions and promoting energy efficiency. Take your career to the next level by working on a dynamic and innovative team as a Digital Communications Analyst .
Position Overview:
The Program Support groups enable our Go-To-Market and retention teams to improve customer experience and increase customer counts by implementing new products and services, provide operational support, quality assurance, and process improvement to multiple functions across all brands and market regions.
This team is responsible for liaising with IT, Marketing, Call Center, and Operations to accomplish results for the Residential, Small Business, and Builder/Multi-Family market segments. Successful team members can effectively solve problems and address issues across multiple functional groups (e.g., Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Third Party Partners, Database Operations).
In this role the Digital Communications Analyst is responsible for SMS and Push notification execution, building and troubleshooting, performing quality assurance review and deployment of the SMS e-communications daily. Additionally this role will support NRG’s products and services that include operational analysis and implementation support for Retail mass marketing products, campaigns, customer marketing programs, marketing channels, regulatory activities and key mass customer correspondences and e-communications.
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