Job Description

Title: Account Executive

Reports To: Account Manager / Team Leader

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

As an Account Executive (AE) for DMG, you will play a crucial role in driving our business growth by identifying, acquiring, and growing clients within the facility management sector by managing an existing book of business. As an AE, you will be responsible for generating new business opportunities, nurturing client relationships, and ensuring client satisfaction within the facility management space. This role involves a combination of sales prospecting, operational excellence, and account management to achieve revenue targets and deliver exceptional service. The role has a tactical sales focus that includes upselling, and operational account management/service attainment, margin control.

What You'll Do:

• Generate and increase sales by upselling current services, and prospecting for new sales opportunities.
• Manage, grow, and own an existing book of business
• Conduct market research to understand client needs and industry trends.
• Build and nurture strong, long-term relationships with existing clients.
• Serve as the primary point of contact for client inquiries and requests.
• Understand clients' facility management needs and tailor solutions to meet their specific requirements.
• Conduct regular check-ins to assess client satisfaction and gather feedback.
• Collaborate with manager to set and achieve sales targets and revenue goals.
• Prepare and deliver compelling sales presentations and proposals to clients.
• Negotiate contracts and agreements with clients, ensuring compliance with company policies.
• Maintain accurate records of sales activities and client interactions in Sales Force.
• Monitor and ensure the quality and efficiency of service delivery, addressing any issues promptly.
• Process, expedite and track work orders from customers.
• Provide operational excellence
• Schedule providers in response to submitted work orders or work orders through customer service to ensure scheduling is done.
• Develop and implement process improvements to enhance operational efficiency.
• Prepare and maintain operational budgets, tracking expenses and revenue.
• Provide accurate reporting and performance metrics to senior management.
• Prepare and deliver regular reports and updates to clients on performance and account status.
• Communicate effectively with internal teams to ensure alignment of client needs and operational requirements.
• Address client concerns and resolve issues in a timely and satisfactory manner.
• Providing peace of mind by always being available to the customer.
• Other duties as assigned by management.

What You Need:

• 0-2 years’ experience in inside sales or operations, preferably in facility management or related industries.
• Valid Driver’s License.
• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook).
• Familiarity in using Salesforce and other CRM type software.
• Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale.
• Basic understanding of how to navigate customer organizations to gain access to key individuals, management, and purchasing decision makers.
• Proficient oral and written communication skills, multi-task oriented, and strong public speaking skills.
• Basic understanding of facility management services and industry best practices.
• Proficient client relationship management skills.
• Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
• Due to our business, this position must be on call 24/7. This position must be available to answer calls and manage cases 24/7, including during holidays and vacation. Extended hours are required during peak seasons (snow, hurricane, tornado, etc.). On call shifts are scheduled.
• Lives Divisions Basics.
• Business travel when required to support accounts and new business growth.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.

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